Horrible Business – Avoid at all cost.Negligence to even finish the simplest bookkeeping tasks.Empty Promises – Zero Deliveries.Canned Email responses when you really need help. Same as all their canned replies here on Trustpilot.Your “Dedicated Bookkeeper” changes every year if not earlier.Escalating to Manager, does ZERO. You get fancy canned responses, sometimes cocky responses but always followed by empty promises.I just gave them new deadlines to meet for my year end package needed to file my taxes with my CPA. That’s the only reason.If my concerns are addressed and my deadlines are met, then this review might change, but up until then, this is my experience. We’ll do a month of your bookkeeping in one business day, and deliver a set of financial statements for you to keep.
Visual Reports
- As we’ve said, when you want to do proper bookkeeping for your business, you have several options available.
- Bench isn’t your standard software solution – rather than just a ledger that connects with your bank account, it offers you one-on-one support with a bookkeeping professional.
- Bench has several pricing options available depending on your monthly expenses.
- This means it automatically import transactions, categorizes them, and then bookkeepers prepare monthly financial statements for you.
- You’ve got a million and one other things you’d rather be doing, but instead your flicking through ledgers and zipping through excel files.
- They use QuickBooks Desktop or Online (tried and true), you have 24/7 access to your reports on their decor cloud or app, you have a dedicated bookkeeper and a team of experts behind them.
The company suddenly shut down last year with no previous notification. I totally regret trusting them with my finances and strongly bench accounting review advise others to stay away. This is the most frustrating business that I have ever dealt with. We had a great bookkeeper with Bench until 2022 when he was promoted and we were assigned a new bookkeeper, Holly.
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Unfiltered reviews from Small Business Owners in America
- Just from Jan to June 2025, their basic pricing went from $299 per year to $339 per year.
- The people, organization, resources, and software are top-notch.
- While Bench allows you to be hands-on with your accounts and bookkeeping tasks it’s very appealing for people who want to get help from professional advisors.
- However, I must stress that this generous offer has had no influence on our conclusions whatsoever.
- Much of what you get from Bench, besides outsourced bookkeeping and peace of mind, is access to their platform.
- Regardless, we decided to give Bench.co a shot and see what all of the hype was about.
- No more forgetting to upload a receipt or link an account to your accounting software.
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No more uncertainty, just confidence that your books are up-to-date and tax compliant. Get intuitive software that syncs directly with your small business accounts to deliver tidy, perfect books each month. The good news is that Bench comes as a free trial so that you can explore its features and functionality.
Bench Accounting Features
- A year end package with everything you need to file comes standard with Bench.
- It serves as a convenient point of contact for all your support needs, whichever service you need help with.
- Bench’s pricing starts at $249 per month when billed annually, versus $349 per month for Pilot, making Bench a more accessible option for small business owners and startups.
- They have the nerve to keep raising their prices despite their services and website getting worse.This year, I rejoined in Sept, and they literally did nothing for my two businesses.
- If you’re considering Bench, do yourself a favor and avoid them at all costs.
- These calls are centered around reviews, obviously, hence you’ll be connected with your bookkeeper and discuss how things are progressing.
You can send them a message at any time, and Bench promises they’ll get back to every Bench http://pick.pickorsell.com/buyorsellstl/depreciation-amortization-what-is-it-calculation/ client within one business day. On December 27, 2024, thousands of unsuspecting Bench customers received notice that the accounting provider would be ceasing operations and shutting down its website, effective immediately. You can send a message to your Bench team from your computer or the app at any time, and your bookkeeper will reply within one business day. You can also schedule a time for your bookkeeper to call you at no additional charge.
Why Bookkeeping Is Important?
The people, organization, resources, and software are top-notch. The price, however, is too much for someone who is self-employed or a small business owner with limited transactions. I understand that you generally get what you pay for, but I don’t feel that you get 10x the value over self-managed bookkeeping using Quickbooks, Freshbooks, or Wave bookkeeping software. Absolute garbage.I’ve been a loyal customer of Bench for nearly 10 years, spending somewhere between $15,000–$20,000. In December of 2024, they went bankrupt with zero notice and the service has somehow gotten worse.
Customer support
Recently, Bench has received a significant number of 1-star reviews on platforms like the Better Business Bureau and Trustpilot. These reviews are highly critical, with 1-star ratings and no positive or moderate ratings. Sign up and get a free month of bookkeeping, valued at $299. Pricing starts at $10/month for 40 invoices Bookkeeping for Startups and 40 estimates, and scales to $30/month for unlimited invoices and estimates.